Effective Date: [October 14, 2025]
Purpose
This Privacy Policy (“Privacy Policy” or “Privacy Notice”) explains how Blue Link Agency and its affiliates, brands, and branded services (collectively, “Blue Link Agency”, “we”, “our”, or “us”) collect, use, disclose, and protect personal information of individuals who use our website(s) (the “Site”), contact our customer service representatives, complete online order forms or information requests, download or use any browser extensions or applications we provide, or otherwise provide information to our sales agents (each a “User”, “you”, or “your”). If you have questions or concerns about this Privacy Policy or our information practices, please contact us at info@bluelinkagency.com.
1. How We Collect Your Information
We collect information when you interact with our services, including but not limited to:
- Visiting or using our websites and online services;
- Contacting our customer service representatives by phone, email, chat, or otherwise;
- Completing online order forms, information request forms, surveys, or registrations;
- Downloading or using browser extensions, plugins, or mobile/desktop applications we provide;
- Providing information to our sales representatives or partners.
We also use cookies, web beacons (pixel tags), and similar technologies to collect information about site usage and preferences. We may record and store information from phone calls with customer service for quality assurance and order fulfillment purposes.
Categories of Information We May Collect
Customer Contact Information. Name, postal address, phone number, fax number, and email address used to contact you and fulfill orders or requests.
Private Customer Information. Financial or payment information required to process orders (e.g., credit card details, banking information) and limited identity verification information when necessary (e.g., portions of Social Security Number where permitted and necessary for transactions).
Customer Order Information. Order details such as billing and shipping addresses, selected products and services, packaging and programming preferences, and other order-related details.
Demographic Information. Publicly available information or self-reported demographic details (e.g., age range, household size) used to tailor offers and services.
Website Usage & Technical Information. Information collected via cookies and analytics tools including IP address, browser type and version, device and operating system, user agent string, full URLs (including referrer and exit pages), clickstream data (pages visited, time and date stamps), page interaction data (mouse clicks, movements, scrolling), page response times, and errors.
Proprietary Analytics. Where applicable we may use analytics tools that record interactions with the Site (mouse movements, clicks, scrolling), performance signals, and other non-personally identifying behavioral data to improve usability.
2. Cookies and Similar Technologies
We use cookies and similar technologies to make our Site work, improve performance, and personalize your experience. Cookies categories we use include:
- Strictly necessary cookies – required for the Site to operate.
- Analytical/performance cookies – help us understand site usage and improve the Site.
- Functionality cookies – remember preferences and settings.
- Targeting cookies – used for advertising relevancy and to measure campaign effectiveness.
Types of cookies used may include: user-input cookies, authentication cookies, security cookies (e.g., failed login tracking), multimedia session cookies, load-balancing session cookies, UI customization cookies, social sharing cookies, social plug-in tracking cookies, third-party advertising cookies, and first-party analytics cookies (e.g., Google Analytics).
You can control cookies using your browser or device settings. Disabling certain cookies or using private browsing may limit functionality of the Site.
3. Apps, Browser Extensions, and Third-Party Platforms
Our Site may include links to third-party sites, apps, and services we do not control. Those third parties may collect and process your information according to their own privacy policies. We are not responsible for third-party practices and recommend you review their privacy notices before using them.
If you install a Blue Link Agency app or browser extension, any data collected by that software is used only to the extent necessary to operate the app/extension and provide the requested functionality. You may uninstall the app or remove the extension to stop its data collection.
4. Children
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without appropriate parental consent, we will delete that information. If you believe we may have collected such information, contact us at info@bluelinkagency.com.
5. Security Measures
We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of personal information in our systems. These measures include access controls, encryption where appropriate, secure storage practices, and employee training.
As a service provider that may store, process, or transmit payment card data, we acknowledge our responsibilities under PCI DSS and maintain controls required to protect cardholder data when applicable.
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security and encourage you to exercise caution when sharing information online.
6. How We Use Customer Information
We use Customer Information for purposes including but not limited to:
- Fulfilling orders and providing the products and services you request;
- Operating, maintaining, and improving our Site, applications, and services;
- Communicating with you about your account, orders, and service updates;
- Marketing, analytics, personalization, and measuring campaign effectiveness (where permitted by law);
- Detecting, preventing, and investigating fraud or other illegal activity;
- Complying with legal obligations and enforcing our Terms of Service;
- Any other purpose disclosed at the time of collection.
We may combine information collected via cookies and analytics with other information to produce aggregated statistics and improve our services.
7. How We Share Customer Information
We may share Customer Information with:
- Service providers and vendors who perform services on our behalf (e.g., payment processors, hosting providers, analytics, customer support providers);
- Third-party product or service providers necessary to complete orders or provide requested services;
- Advertising partners and ad networks for targeted advertising and measurement (where permitted by applicable law);
- Legal and safety purposes when required by law, to respond to legal requests (e.g., subpoenas), to protect our rights, property, or safety, or to prevent fraud;
- Successors in interest in connection with a merger, acquisition, sale, or reorganization.
We do not sell sensitive Private Customer Information. Where we share personal information with third parties, how those parties use the information will be governed by their privacy policies and agreements with us.
8. Opt-Outs and Data Subject Rights
Email Promotions. To opt out of promotional email communications, contact us at info@bluelinkagency.com or follow the unsubscribe link in promotional messages. Opting out of promotional email does not prevent transactional or service messages related to your account or orders.
Data Subject Access Requests. Depending on your jurisdiction, you may have rights to access, correct, port, restrict processing of, or request deletion of your personal information. To make a request, contact us at info@bluelinkagency.com or by mail at 123 Blue Street, Suite 100, Your City, State ZIP. We will verify your identity and respond in accordance with applicable law. You may designate an authorized agent to make a request on your behalf; we will require proof of authorization.
Cookies & Third-Party Advertising. To opt out of anonymous third-party advertising cookies, visit the Network Advertising Initiative opt-out page or use industry opt-out tools (such as your device settings or browser controls).
We will process valid privacy requests subject to applicable verification procedures and legal exceptions.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include the right to know categories of information collected, the right to request deletion, the right to obtain a copy of specific pieces of personal information we have collected about you, the right to opt out of the sale of personal information, and the right to non‑discrimination for exercising your rights.
To exercise these rights, please contact us at contact@bluelinkagency.com or by mail at 123 Blue Street, Suite 100, Your City, State ZIP. We do not knowingly sell the sensitive personal information described in this policy.
10. Legal Disclosures and Transfers
We may disclose personal information as required by law, to comply with legal process, or to protect our rights and property. In the event of a corporate transaction (e.g., sale, merger, or asset transfer), your personal information may be transferred to the successor entity.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will post an updated policy with a new effective date and where required provide notice.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@bluelinkagency.com
- Mail: 123 Blue Street, Suite 100, Your City, State ZIP
Note: Replace the placeholder email address and mailing address above with Blue Link Agency’s actual contact details before publishing.
